Noticias y Pronósticos
Welcome to Luckia
| Operator | Luckia Gaming Group S.A. |
| Established | 1972 |
| License | Dirección General de Ordenación del Juego (DGOJ) |
| Games Offered | 2,000+ (Slots, Roulette, Blackjack, Live Casino, Sports Betting) |
| Mobile App | Yes (iOS & Android) |
| Headquarters | A Coruña, Spain |
We've created our official casino website as a place where Spanish players can enjoy gaming that's both entertaining and secure. As a Spanish-owned brand, we understand what matters to our community. Our platform operates under a full license from the Dirección General de Ordenación del Juego, which means we follow strict rules designed to protect you.
Every transaction on our site gets protected by SSL encryption technology. We don't take shortcuts when it comes to safeguarding your personal information and financial details. Our headquarters sits in A Coruña, Galicia, and we've been part of Spain's gaming landscape since 1972.
What We Offer
Our game library includes over 2,000 titles. You'll find slots from providers like MGA Games and NetEnt, alongside roulette, blackjack, and live casino options. We use certified Random Number Generators across our games to keep outcomes fair. The collection gets updated regularly because we know players want fresh experiences.
We've built mobile apps for both iOS and Android, so you can play wherever you are. The experience works smoothly whether you're on your phone or using our desktop site.
Our Spanish Roots
Being based in Spain gives us insight into what local players expect. We've operated physical locations across the country for decades, and that experience shapes how we run our online platform. We combine traditional values with current technology to create something that feels familiar yet modern.
Our Casino Games
We've built our game library around what Spanish players actually want to play. Our platform hosts hundreds of titles from leading software providers, and we make sure everything runs smoothly whether you're into slots, table games, or live dealer action. The selection isn't random—we've chosen games that match local preferences and playing styles.
Slots
Our slots section features content from MGA Games, Pragmatic Play, and NetEnt. You'll see classic fruit machines sitting alongside modern video slots that come loaded with bonus rounds, Megaways mechanics, and progressive jackpots.
We pay attention to what resonates here in Spain. The Spanish Celebrities series from MGA Games gets plenty of action, and we keep adding new titles regularly. Stakes range from small bets to higher limits, so the games work for different budgets.
Some games get more play than others. Gates of Olympus, Starburst, and Chiquito from MGA are consistently popular. We also feature video bingo, which combines slot mechanics with bingo gameplay—a format that's particularly big in Spain. Our jackpot slots offer progressive prizes that can climb significantly.
Table Games
We offer multiple versions of roulette and blackjack for players who prefer strategy over pure chance. The digital versions handle well, with clear rules and interfaces that don't get in the way. You control the pace completely.
For roulette, we have European, French, and American variants. Blackjack comes in several forms including Classic and VIP versions with different side bet options.
Live Dealer Options
Evolution Gaming powers our live dealer section. We stream games in high-definition with professional dealers who speak Spanish. You can chat with them, place real-time bets, and get something closer to the physical casino experience without leaving home.
Live Roulette, Live Blackjack, and Live Baccarat cover the traditional games. We also run live game shows like Lightning Roulette and Crazy Time, which add interactive elements and modern twists to the format. Betting limits vary to accommodate different playing styles.
Bonuses and Promotions
We want every visit to feel worthwhile for our Spanish players. Our promotions bring extra value to your gaming sessions and we've built them around what our community actually wants. These offers reflect local preferences and change regularly, always staying within Spanish legal requirements.
Who Can Access Promotions
Spanish regulations under Royal Decree 958/2020 set clear rules. You need an active account for at least 30 days and must complete identity verification before accessing promotional offers. This protects everyone and keeps the environment secure. Once you've met these requirements, our full promotion catalog opens up to you.
What Eligible Players Can Claim
After becoming eligible, you'll find several offer types waiting. We rotate deals regularly to keep things interesting. Visit our promotions page to see what's current:
- Free Spins: Play featured slots without using your balance. We often spotlight new releases or favorites like Starburst and Gonzo's Quest.
- Cashback Offers: Get back a percentage of net losses on casino games during promotional windows. It's another shot at turning things around.
- Slot Tournaments: Battle other players on selected machines. Climb the rankings to grab cash prizes or bonus credits.
- Deposit Bonuses: Qualifying deposits earn you extra funds, stretching your balance further on the games you prefer.
Luckia Club Loyalty Program
The Luckia Club rewards regular play. Every wager you place online earns points that convert into game bonuses. We designed this program specifically for our Spanish community. What sets it apart is the connection to our physical casinos. Your points and tier status work both online and at any of our land-based venues throughout Spain, creating one continuous experience across all our locations.
Registration Process
We've designed our signup process to get you playing quickly while meeting all Spanish legal requirements. Everything we do follows DGOJ guidelines, which means we take age verification and data protection seriously. You'll need to be at least 18 years old to join us, and we verify every account to keep things safe and fair for everyone.
Before you start, gather these items:
- Full name, date of birth, and nationality
- Spanish DNI or NIE number
- Current address in Spain
- Valid email and mobile phone number
Fill Out Your Details
Visit our official website and click the Register button at the top of the page. This opens our registration form, which we've split into three parts to keep things organized. First, you'll enter personal information like your name, birth date, and DNI or NIE number. Double-check that everything matches your official documents exactly because we're legally required to verify this.
Set Up Your Account
Next, pick a username and create a strong password. This is also where you'll set your deposit limits. Spanish law requires us to help you gamble responsibly, so you'll choose daily, weekly, and monthly limits. The default maximums are €600 per day, €1,500 per week, and €3,000 per month, but you can go lower if that suits you better. Read through our terms and conditions, then accept them to move forward.
Verify Who You Are
After your account is created, we need to verify your identity before you can withdraw funds. Upload a clear colour photo of both sides of your DNI or NIE. Our system handles this securely and usually processes it fast. This step confirms you're over 18 and checks the RGIAJ self-exclusion register, which protects everyone who plays with us.
Once we approve your documents, you're all set. If something goes wrong or you get stuck, our Spanish-speaking support team can help you sort it out.
Payment Options in Spain
We've built our payment system around what Spanish players actually need. Our official casino website supports methods you already use, from Bizum to PayPal, with security that meets DGOJ standards. Transactions happen fast and we don't add fees on deposits.
Deposit Methods
Getting funds into your account is straightforward. We accept Visa and Mastercard, which process instantly. Bizum works great if you prefer mobile payments. E-wallets like PayPal, Skrill and Neteller are available too.
Paysafecard offers a prepaid option if that's your preference. Bank transfers take longer but they're there if you need them. Something fairly unique: you can deposit cash at our physical Luckia venues across Spain.
| Method | Minimum Deposit | Processing Time |
|---|---|---|
| Visa/Mastercard | €1 | Instant |
| Bizum | €1 | Instant |
| PayPal | €10 | Instant |
| Skrill / Neteller | €10 | Instant |
| Paysafecard | €5 | Instant |
| Bank Transfer | €10 | 1-3 business days |
| Luckia LOC (Physical Venues) | €1 | Instant |
Default limits are €600 daily, €1,500 weekly, and €3,000 monthly. You can change these in your account settings.
Withdrawal Methods
Cashing out works similarly but with verification required. Spanish gaming law mandates this for security. E-wallets get you paid fastest, usually within 24 hours. Bank transfers take a bit longer.
Hal-Cash is interesting. We send a code to your phone and you withdraw cash from an ATM. Or skip the wait entirely and collect winnings at any Luckia venue.
| Method | Minimum Withdrawal | Processing Time |
|---|---|---|
| Bank Transfer | €10 | 1-3 business days |
| PayPal / Skrill / Neteller | €10 | Within 24 hours |
| Hal-Cash | €10 | Instant |
| Luckia LOC (Physical Venues) | €10 | Instant |
We protect transactions with SSL encryption. Our support team can answer specific payment questions if something isn't clear.
Why Luckia Stands Out
We're proud to be a 100% Spanish brand with roots planted firmly in Galicia. Since 1972, we've focused on delivering what Spanish players actually want. Our commitment to quality gaming has taken us from local venues to becoming a major national operator.
Our Heritage
The González Fuentes family started our journey in Galicia as a small family business. That foundation still influences everything we do. We're not just about games. We've built a space where players feel comfortable and can trust the experience.
Being Spanish through and through means we get the local culture. We understand what excites players here because we've always been part of this community.
Five Decades in Gaming
We've been at this for over 50 years now. We started with traditional recreational machines and adapted as technology changed the industry. That experience translates into reliable service and security you can count on.
Millions of players have chosen us over the years. We've learned from every interaction and used those insights to improve constantly.
Online Meets Physical
We combine digital innovation with real-world locations in a way few others can match. Our online platform holds a DGOJ license and offers modern features alongside an extensive game selection. At the same time, our physical venues remain popular entertainment destinations throughout Spain.
This dual approach gives you options and flexibility:
- Major Casinos: Visit our flagship locations like Casino Bilbao, Casino Mallorca, and Casino Kursaal for the complete casino atmosphere.
- Gaming Halls: We run over 70 modern gaming halls and Luckia Sport Cafés across the country.
- Seamless Integration: Whether you play online or visit us in person, you'll find the same quality and consistency.
Mobile Gaming Experience
Our Luckia App
We built the Luckia app to deliver our entire casino and sportsbook directly to your mobile device. You can download it free from the App Store if you're running iOS 12.0 or newer, or grab it from Google Play for Android 5.0 and above. Once installed, you get full access to our slots, table games, and live dealer options.
The app runs well on devices that are popular here in Spain. Whether you have the latest iPhone or a Samsung Galaxy, performance stays consistent. We added biometric login support so you can use your fingerprint or Face ID to get into your account faster. Push notifications are available too, keeping you informed about new games and promotions without cluttering your notifications. It's designed to fit into your daily routine without hassle.
Mobile Site
Not everyone wants to download an app, and we get that. Our mobile website gives you the same complete experience through your browser. Open it on any smartphone or tablet and the layout adapts automatically to your screen.
We made sure touch controls feel natural when you're navigating menus or scrolling through games. Pages load quickly even when your connection isn't perfect. You can handle everything from deposits and withdrawals to contacting support directly through the mobile site. We ran extensive tests on both Android and iOS devices to catch any issues before launch.
Comparing Your Options
| Feature | Luckia App | Mobile Website |
|---|---|---|
| Access | Download from app store required | Instant through any browser |
| Performance | Optimized for your device | Depends on browser and connection |
| Notifications | Real-time push alerts | Not available |
| Login | Face ID and fingerprint supported | Username and password entry |
| Storage | Small amount needed | None required |
Security matters equally on both platforms. We use SSL encryption end-to-end whether you're on the app or the site. Your personal details and financial information stay protected while you play. Devices from Huawei, Xiaomi, and other brands work just as smoothly, matching the variety of technology our Spanish players actually use.
Customer Support
We understand that good support matters when you're playing at Luckia. That's why we've made it simple to reach us through different channels, all in Spanish. If you need help with a game, your account, or anything else, our team is here to assist.
| Contact Method | Details | Availability |
|---|---|---|
| Live Chat | Accessible directly on the website | Daily, 9:00 AM - 12:00 AM (CET) |
| Telephone | Freephone: 900 37 38 23 | Daily, 9:00 AM - 12:00 AM (CET) |
| [email protected] | 24/7 (Replies within 24 hours) |
Live Chat
Our live chat is the quickest way to get help. Click the chat icon on our website and connect with an agent immediately. We can assist with technical problems, bonus questions, and general queries. The service runs daily from 9:00 AM to 12:00 AM (CET). Our agents respond efficiently so you can return to your games without long delays.
Telephone Support
Prefer talking to someone? Call our free support line at 900 37 38 23. We operate the same hours as live chat, from 9:00 AM to 12:00 AM (CET). This gives you another way to get personalized help when you need it.
For less urgent matters, send us an email at [email protected]. We check messages regularly and typically reply within 24 hours. Include your username and describe your issue clearly. Email works well for complex topics like payment questions or account verification.
However you choose to contact us, we prioritize clear answers and fast solutions. Our support team reflects our dedication to making your experience on the official Luckia site as smooth as possible.
FAQs
We get plenty of questions from players across Spain about how things work on our platform. We've gathered the most common ones here to save you time. Whether you're wondering about your account, game rules, or our services, you'll find straightforward answers below.
Account Management
What if I forget my password?
Go to the login page and click "Forgot your password?" We'll email you a recovery link right away. Once you verify your identity, you can create a new password. This process keeps your account secure.
Why must I verify my identity?
Spanish law requires this. The Dirección General de Ordenación del Juego (DGOJ) mandates that all players submit a copy of their DNI or NIE. You only need to do this once. Without verification, you can't withdraw funds or increase your initial deposit limits.
Can I take a break from my account?
Yes. We provide self-exclusion tools in your account settings. You can pause your account temporarily or close it permanently. Our support team can walk you through the options. These features align with Spain's responsible gaming requirements.
Gaming Rules
Are there limits on how much I can bet?
Spanish regulations set default deposit limits at €600 per day. You can also create your own limits for deposits, losses, or session duration. Adjusting these is simple through your account settings.
What happens if a game crashes mid-play?
Our system records every game round automatically. If we confirm a technical issue caused the interruption, we'll refund your stake from that round to your account.
How do bonus rules work?
Every promotion has specific terms attached. Most bonuses require wagering a certain number of times before withdrawal, often around 40 times the bonus amount. Check the terms when you claim any offer to know exactly what's expected.
Our Services
Do you hold a Spanish license?
Yes. We operate under licenses issued by the Dirección General de Ordenación del Juego (DGOJ). This ensures our site meets Spain's legal standards for fair gaming.
How do I reach customer support?
Our Spanish-speaking team is available seven days a week through multiple channels:
- Live Chat: Get instant help on our site
- Freephone: 900 37 38 23
- Email: [email protected]
Can I play on my phone?
Our website works smoothly on phone and tablet browsers. We also offer a dedicated Luckia App for iOS and Android devices. Many Spanish players prefer the app for its convenience.